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Selling and buying physical items online is among the most common activities that take place on the internet. There are numerous other services that customers require such as SEO, copywriting and web development. It is essential for companies to be able to offer all of these services online as it allows them to reach more customers and earn more. It is also becoming popular for companies to provide services that aren’t physical in nature, for instance the coaching or performance consultation. These types of services can be hard to sell because they are more subjective and could require a bit more time to understand. It is important to sell this type of service as it is extremely beneficial for customers. The number of people who do not have internet access has decreased significantly over the past decade, but 3 Billion people still live without it. Lack of access to digital services can mean being shut out of information education, social networks and other services that the majority of humanity considers to be a given. It could also hinder access to healthcare and other services offered by the government. We discovered that demographic variables like gender, age socioeconomic status, and level of participation, were associated with perceived benefits in online social and medical care. ICT-related variables (i.e., accessibility, skills to use, as well as the level of use) were the most frequently associated with benefits. Additionally, self-rated health issues was consistently related to lower levels of satisfaction with all examined benefits. servicewaves.com